FAQ’s
Most frequently asked questionsShopping
Do you ship worldwide?
Yes, we can send your purchase to most countries in the world.
What shipping methods do you offer?
- Standard: FREE Arrives 8-13 business days after production time
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Priority: 3.99$ Arrives 6-8 business days after production time
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Urgent: $28.95 Arrives 3-5 business days after production time
Will my order arrive for events like Christmas, Valentine's or Mother's Day?
Please visit our shipping information page for all the details.
Payments
What Payment Methods Are Accepted?
InitialNecklace accepts all major credit cards and payments through Paypal and 2checkout.
I received a promotional code. How do I use it?
If you have a promotional code, enter the code in the “Promotional Code” box on the bottom of the shopping and click on “Apply”.
I have a PayPal account but I cannot complete the payment.
If for some reason you cannot complete your payment using PayPal, please contact us with your order details.
We will send you an e-mail with a PayPal Payment Request in order to complete your payment.
Placing Orders
How do I place an order?
Placing an order is easy. Choose the piece of jewellery and select the initial.
Select the chain length from the drop box menu and click on the "Add to Cart" button.
You then select the shipping option you would like in the “Shipping Method” box in the shopping cart.
Click on "Proceed to Checkout" or the "Checkout with PayPal" button to complete your purchase.
You will be directed to the selected secure payment-processing website.
There you will have the option of paying with your credit card or PayPal.
Please feel free to Email us with any special requests or questions.
How can I cancel or change my order?
Once your order has been submitted we will immediately begin the production of the items.
Due to the fact that each item is unique and customized, you will be refunded a 70% of the original item price as it cannot be restocked.
If you have any question about canceling your order do no hesitate to contact us.
Please note that any change might postpone the estimated delivery date.
Have a special request for my necklace, what should I do?
You can add your special requests in the 'Comments' box at the bottom of your Shopping Cart.
We will make sure that your order is carried out according to your preference.
Is the InitialNecklace jewelry made out of true precious metals?
Yes, of course! All of InitialNecklace precious metals are stamped with 14K (gold) stamp or 0.925 (sterling silver) stamp.
- 14K Gold is 58% Gold (14/24) and bears the stamp 14K
- Sterling Silver is 92.5% pure silver (925/1000) and bears the stamp 925 or 0.925
- 24K Gold plating is a method of depositing a thin layer of gold on to the surface of sterling silver so it will bear the 925 or 0.925 stamp.