Initial Necklace offers FREE exchange or return on new, unworn items within 60 days of delivery.
Please reach out to our customer service if you wish to return an order. Personalized jewelry pieces are made especially for you; therefore, they can be exchanged or returned for a 70% refund.
Orders can be cancelled by reaching out to our Customer Service Team. If your order has already been shipped, you will need to return the items to us to exchange them or get a refund. Since we start working on orders immediately, a 30% restocking fee is deducted from the total refund amount for personalized pieces.
Cancellations are processed on the same business day, but refunds may take up to 6 weeks to show up in your account or payment method.
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The customer service was fantastic. They responded quickly and efficiently to my queries. Amazing quality!
Beautiful necklace. It was a birthday gift for my daughter, and she absolutely loves it!!
Brilliant service and amazing quality! I have been wearing the initial necklace everybody loves it.